Privacy Policy

1. Overview

At Reasy, we believe privacy is a fundamental right. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and website (collectively, the "Service").

We designed Reasy with privacy in mind. We collect only the minimum information necessary to provide you with a reliable check-in service. While we do collect location data to help your trusted contacts find you in an emergency, this data is only shared when you miss a check-in. We don't sell your data and we don't show you ads.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, and phone number (optional) when you create an account
• Check-in Schedule: Your preferred check-in frequency and timing
• Caregiver Information: Names and email addresses of people you invite as caregivers
• Communications: Information you provide when contacting our support team

Information We Collect Automatically

• Check-in History: Timestamps of when you check in
• Device Information: Device type, operating system version, and app version for troubleshooting
• Push Notification Tokens: Identifiers needed to send you reminders
• Timezone: To schedule check-ins and notifications at appropriate times

Information We Do NOT Collect

3. Location Data

Location Data We Collect

We collect the following location information:

• Precise Location (GPS Coordinates): Your device's precise geographic location including latitude, longitude, and accuracy. This is collected using your device's GPS, network triangulation, or other location services.
• Background Location: When you enable background location permissions, we collect your location periodically even when the app is not in active use. This ensures we have your most recent location available if you miss a check-in.
• Location History: A record of your recent locations collected over the past 7 days.
• Important Addresses: Addresses you manually save in the app (such as home, work, or other locations).

Why We Collect Location Data

We collect and use your location data for the following purposes:

• Safety Alerts: To share your last known location with your trusted contacts when you miss a scheduled check-in, helping them locate you in case of an emergency.
• Location History for Context: To provide your trusted contacts with your recent location history during a missed check-in event, giving them additional context about where you may have been.
• Important Places: To allow you to save and share addresses of important locations (like your home or workplace) with your trusted contacts during an emergency.

When Location is Collected

• Foreground: When you are actively using the Reasy app.
• Background: Periodically when you have granted background location permission, even when the app is closed or not in use. This is necessary to maintain an up-to-date location in case you miss a check-in.

When Location is Shared

Your location is only shared with your trusted contacts in the following circumstance:

• When you miss a scheduled check-in and your trusted contacts are notified

When a check-in is missed, your trusted contacts receive:

• Your last known precise location (latitude and longitude)
• Recent location history from the past 7 days (if available)
• Any important addresses you've saved in the app
• A link to view your location on a map

Your location is never:

• Sold to third parties
• Used for advertising purposes
• Shared with anyone other than your designated trusted contacts
• Shared unless you miss a check-in

Your Control Over Location

• Permissions: You can enable or disable location permissions (including background location) in your device settings at any time.
• Important Addresses: You can add, edit, or delete saved addresses at any time in the app.
• Automatic Deletion: Location history is automatically deleted after 7 days.
• Account Deletion: When you delete your account, all location data is permanently deleted within 30 days.

Note: If you disable location permissions, your trusted contacts will still be notified when you miss a check-in, but they won't receive any location information. The core check-in functionality of Reasy works without location, but location sharing provides additional safety context for your trusted contacts.

4. How We Use Your Information

We use your information solely to provide and improve the Service:

• To create and manage your account
• To schedule and track your check-ins
• To send you check-in reminders via push notifications
• To notify your caregivers when you miss a check-in
• To respond to your support requests
• To improve the Service and fix bugs
• To send important service-related announcements

We do not use your information for advertising, profiling, or any purpose unrelated to providing the check-in service.

5. Information Sharing

We share your information only in the following limited circumstances:

With Your Trusted Contacts

When you add someone as a trusted contact, they can see your display name and check-in status. When you miss a check-in, they will receive:

• Notification that you missed your check-in
• Your last known location (if location is enabled)
• Your recent location history (if available)
• Any important addresses you've saved (home, work, etc.)
• The time of your last check-in

Trusted contacts cannot see your email address, phone number, or any other account details. Location information is only shared when you miss a check-in.

With Service Providers

We use trusted third-party services to operate Reasy:

• Firebase (Google): Authentication, database, and cloud functions
• SendGrid: Email delivery for caregiver notifications
• Apple/Google: Push notification delivery

These providers are bound by their own privacy policies and contractual obligations to protect your data.

Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Storage & Security

Your data is stored securely using industry-standard practices:

• Data is stored in Google Cloud (Firebase) with encryption at rest
• All data transmission uses TLS/SSL encryption
• Authentication is handled securely through Firebase Authentication
• We use secure, randomly generated identifiers
• Access to production data is strictly limited and logged

Data Retention

We retain your data for as long as your account is active:

• Check-in history is kept for up to 90 days
• Location history is automatically deleted after 7 days
• When you delete your account, all your data is permanently deleted within 30 days

7. Your Rights & Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your account information
• Deletion: Delete your account and all associated data
• Portability: Request your data in a portable format
• Withdraw Consent: Opt out of non-essential communications

How to Exercise Your Rights

You can manage most of your data directly in the app:

• Edit your profile in Settings
• Remove caregivers at any time
• Delete your account in Settings > Account > Delete Account

For data export or other requests, contact us at privacy@reasy.io.

8. Cookies & Tracking

Our mobile app does not use cookies. Our website uses minimal, essential cookies:

• Session cookies to maintain login state (if applicable)
• Security cookies to prevent fraud

We do not use advertising cookies, tracking pixels, or analytics that follow you across websites.

9. Children's Privacy

Reasy is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information immediately. If you believe we may have information from a child, please contact us at privacy@reasy.io.

10. International Users

Reasy is operated from the United States. If you are accessing the Service from outside the US, please be aware that your information may be transferred to and stored in the United States.

For European Users (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data is your consent (when you create an account) and legitimate interest (to provide and improve the Service).

For California Users (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of sales. We do not sell personal information. To exercise your rights, contact privacy@reasy.io.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. Your continued use of the Service after the changes take effect means you accept the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: